Shipping policy
Refunds policy
You have 15 days from the date of receipt of your order to return an item and receive a full refund if it does not suit you, is defective, or damaged. If 15 days have elapsed since your purchase, we unfortunately cannot offer a refund. You are responsible for the cost of returning the items. These fees are not refundable. Shipping fees are not eligible for a refund, as they are used to pay a subcontractor responsible for delivering your order.
To benefit from this policy, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
For an exchange or a return, you must contact us at the following address info@produitshandy.com to get our authorization.
To return or exchange an item, send it by mail to the following address 630 route Henderson, Saint-Malachie, QC, Canada G0R 3N0. The customer must pay the shipping costs to receive the exchanged product.
Once the refund is made by Handy Adapted Products Inc., you can allow 7 to 10 days for the refund to appear on your credit card statement.
For hygienic reasons, the following products are neither refundable or exchangeable:
- Absorbent pad for feeding tube
- Swimsuit or Diaper
- Absorbent and Waterproof Bib
- Protective Feeding Flap
- Extension Feeding Tube Brush (if the package is open)
Products purchased from a retail partner
Any refunds for items that were purchased from one of our retail partners will be made to the retailer from whom you made the purchase either in-store or online. No exceptions apply.
Price Adjustment Policy:
Promotion:
No refund or compensation will be applied when a product goes on sale after a purchase of the same product at regular price.
Newsletter Subscription Discount:
If the customer forgets to enter the provided promo code during the first order, no refund will be processed, and no compensation will be offered.
Shipping policy
Options:
The delivery time is an estimate provided by the carrier based on your place of residence. It may vary depending on the carrier's conditions. This delivery time is independent of the order processing time.
Canada Qc and Ontario( 2-5 business days) $12.00: Package with tracking numbers and insurance
Canada outside Quebec and Ontario( 4-8 business days) $15.00: Package with tracking numbers and insurance
International shipping can take 7 to 20 days. Customs duties or other taxes upon arrival in the country are at the customer's expense. If you do not pay the customs clearance fees and taxes and the package is returned, the shipping fees are non-refundable.
U.S. customers: Since January 13, 2026, customs duties are included in the product prices.
Free shipping: The amount before tax may vary according to promotions and is only available for shipments to Canada and the USA.
*Shipping costs may change at any time.
If the item is in stock, the order will be processed within 2 business days. If the product is out of stock, you will receive a notification of the estimated processing time for your order by email.
In case the customer has provided the wrong shipping address and a second delivery has to be made, the customer will have to pay the shipping costs again.
*Updated February 2025